Privacy policy
PRIVACY POLICY
Last Updated: December 14, 2025
Trilipiderm (“we,” “us,” or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”). Our platform is hosted and powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with the Services, make a purchase, contact us, or participate in mobile communications such as SMS programs. If any terms in our Terms of Service conflict with this Privacy Policy, this Privacy Policy governs with respect to personal information.
By accessing or using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
1. Personal Information We Collect
“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include information that is anonymized or de-identified.
We may collect or process the following categories:
Contact Information
Name, billing and shipping address, email address, phone number.
Financial Information
Payment card details, billing information, transaction amounts, payment confirmations.
Account Information
Username, password, security answers, preference settings.
Transaction Information
Products viewed, added to cart, purchased, exchanged, returned, or canceled; order history.
Communications
Messages sent to customer support or through online forms.
Device Information
Browser type, IP address, device identifiers, operating system data, network information.
Usage Information
Interactions with the website, navigation behavior, referring URLs, time stamps.
Mobile & SMS Information
Phone number, consent records, message activity, opt-in/opt-out status, engagement metrics.
2. How We Collect Personal Information
We collect personal information from the following sources:
Directly From You
When you make a purchase, create an account, contact support, sign up for emails or SMS, or otherwise provide information.
Automatically
Through cookies, tracking technologies, analytics tools, and Shopify’s platform functionality.
Service Providers
Payment processors, marketing partners, analytics providers, and fulfillment partners acting on our behalf.
Business Partners or Third Parties
Marketing partners, advertising platforms, and technology integrations.
3. How We Use Personal Information
Depending on your interactions with us, we may use personal information for:
Providing and Personalizing the Services
• Processing orders and payments
• Managing accounts
• Fulfilling and shipping orders
• Supporting returns and exchanges
• Remembering your preferences
• Recommending relevant products
• Improving site functionality
Marketing & Advertising
• Sending marketing emails, SMS messages, and promotional offers
• Displaying personalized ads across platforms
• Providing product recommendations based on your activity
You may opt out of promotional communications at any time.
Security & Fraud Prevention
• Detecting unauthorized activity
• Validating account credentials
• Investigating fraud or misuse of the Services
Customer Support & Communications
• Responding to your inquiries
• Managing your requests or complaints
• Providing important service updates
Legal Compliance
• Responding to legal requests
• Cooperating with law enforcement
• Meeting regulatory obligations
4. How We Disclose Personal Information
We may disclose personal information to:
Shopify
Including cross-merchant analytics and personalized advertising features. Shopify handles certain processing responsibilities and may act as an independent data controller for specific functions.
Service Providers
Including payment processors, fulfillment centers, customer support vendors, IT providers, and marketing partners.
Business & Advertising Partners
For targeted advertising and promotional activities in accordance with their own privacy practices.
Affiliates
Within our corporate family.
At Your Direction
Such as when you use social media integrations or request third-party delivery services.
Legal Purposes
To comply with subpoenas, court orders, investigations, or to enforce our Terms.
Business Transfers
In the event of a merger, acquisition, restructuring, or bankruptcy.
5. Mobile Terms & SMS Privacy
By opting into Trilipiderm’s SMS program, you consent to receive marketing messages, order updates, and account-related notices at the phone number you provide.
SMS Data Use
We may collect:
• Your phone number
• Message content
• Delivery reports
• Subscription preferences
• Engagement analytics
We use SMS data for:
• Sending marketing offers
• Delivering transactional alerts
• Providing customer support
• Improving message relevance and performance
Opting Out
You may opt out of SMS at any time by replying STOP.
Message and data rates may apply.
Your SMS opt-out does not affect email or other communication preferences.
Full Mobile Terms of Service:
https://trilipiderm-sjwvj7.myklpages.com/p/mobile-terms-of-service
6. Third-Party Websites & Links
The Services may contain links to third-party sites. We are not responsible for the privacy or security practices of those sites. You should review any third-party provider’s privacy policy before interacting with them.
7. Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided information, contact us to request deletion.
8. Security & Data Retention
We employ reasonable technical and administrative safeguards, but no system is completely secure.
We retain personal information only as long as necessary to:
• Provide the Services
• Maintain your account
• Comply with laws
• Resolve disputes
• Enforce our agreements
9. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
• Access / Know your personal information
• Delete your personal information
• Correct inaccurate information
• Request portability of your data
• Opt out of targeted advertising or data sharing
• Manage marketing preferences
You may exercise these rights by contacting us at the details below.
We may request identity verification before processing your request.
10. International Transfers
Your information may be transferred, stored, and processed outside your country of residence.
When transferring information from the EEA or UK, we rely on Standard Contractual Clauses or other approved transfer mechanisms.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Revised policies will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Email: support@trilipiderm.com
Mail: Trilipiderm — P.O. Box 15450, Jackson, WY 83002, United States