FREQUENTLY ASKED QUESTIONS


OUR PRODUCTS


What makes your products different? 

Made for women and men regardless of age or skin type, our antioxidant-rich line of skincare products use active, natural ingredients that mimic the structure of skin cells to restore essential lipids, eliminate impurities, enhance elasticity and fight signs of aging. Use our products to reveal a healthy, beautiful glow.


Do your products prevent wrinkles? 

Yes, our products contain ingredients that help to prevent and eliminate wrinkles. Our active, natural ingredients work together to improve skin tone and elasticity, eliminate wrinkles, and generate youthful skin. 


Will your products make my skin look younger? 

Yes, regular use of our products will reduce wrinkles and promote healthy, glowing skin.


How often should I use your products? 

You can use our products at least twice a day (morning and evening). However, increased or decreased frequency depends on factors including skin type, gender, age, climate, and nutrition. While some people may only need one daily application, others may need more frequent use. 


How soon will I see results? 

That depends on your skin type and needs. Some people will experience significant improvement after only a few applications. However, others with long-term issues or conditions may take more time to see visible results. 


Do your products contain natural ingredients? 

All of our products contain active ingredients that are natural or derived from natural sources. Additionally, our ingredients are bio- and ecologically-friendly. Plus, look for these seals on our products to speak to other benefits:


Are your products safe for sensitive skin? 

Yes, our products have been formulated with mild, non-comedogenic ingredients that are good for sensitive skin. 


Are your products scented? 

Some of our products are fragrance-free while others are lightly scented with a natural essence. This light fragrance is generally acceptable for sensitive skin. However, please consult with your dermatologist/physician if you have additional concerns.


Are your products safe for children? 

Yes, our products are safe for the entire family, including children 6 years of age and above. However, if your child presents a serious skin condition (redness, swelling, broken skin, etc.), please consult your physician prior to use. 


As with all active products, do not allow your children to ingest the product. It is made for topical use only.  


Are your products safe to use during pregnancy? 

Yes, we encourage expecting mothers to continue to use our products for healthy skin. However, if you have a concern please consult your physician.


Can I use sunscreen and sunblock with your products? 

We suggest you use our SPF 30 products. These products will help your skin retain moisture, thereby preventing dryness due to overexposure to the sun. 


Are your products tested on animals? 

No, our products are not, and have never been, tested on animals. 


Do your products contain petroleum? 

No, our products do not contain any petrolatum or mineral oil. It is non-occlusive and allows the skin to "breathe" while effectively moisturizing. 


Are your products non-comedogenic? 

Yes, we aim to avoid ingredients that cause acne breakouts or clogged pores.





CUSTOMER SERVICE


When will I receive my order confirmation? 

Please allow 24 business hours for your email confirmation to arrive. During peak times (i.e. holidays or major sales promotions), it may take up to 48 business hours to receive your confirmation.


What if I don’t receive my email order confirmation? 

Please check your spam folder to ensure the email has not been misdirected. 


If you are still unable to locate the confirmation message, please contact our customer service team at info@trilipiderm.com or call 307-733-4427 during normal business hours: Monday - Friday, 9 a.m. - 5 p.m. MST. 


How can I track my order? 

Orders are typically processed within 2 business days. You will receive an email that contains tracking information once your order ships.If you do not receive your order within 7-10 business days, please contact us at info@trilipiderm.com


Can I place an order by phone? 

Yes, you can place orders over the phone by calling 307-733-4427 during normal business hours: Monday - Friday, 9 a.m. - 5 p.m. MST. 


Can I try free samples of your products? 

Of course! If you’d like to try one or more of our skincare products, contact us at info@trilipiderm.com. 


Do you have a rewards program? 

Yes! Our Rewards Program allows you to earn points when you create an account, make purchases, follow us on social media and more. Your points can be redeemed for discounts on future purchases and other exciting perks. Learn more at https://trilipiderm.com/pages/rewards-program


I have more questions. Can I speak with a customer service representative? 

Feel free to contact us with any questions about our products, ingredients, purchases and more. Simply call 307-733-4427 during normal business hours (Monday - Friday, 9 a.m. - 5 p.m. MST) or email us at info@trilipiderm.com