FREQUENTLY ASKED QUESTIONS
OUR PRODUCTS
Made for women and men regardless of age or skin type, our antioxidant-rich line of skincare products use active, natural ingredients that mimic the structure of skin cells to restore essential lipids, eliminate impurities, enhance elasticity and fight signs of aging. Use our products to reveal a healthy, beautiful glow.
Yes, absolutely! All of Trilipiderm’s ingredients are intended for the most sensitive skin. All Trilipiderm products are made to be used effectively on FACE & BODY, non-comedogenic (not pore clogging), and made without hormone disrupting ingredients such as phthalates, parabens or sulfates.
All of our products contain active ingredients that are natural or derived from natural sources. Additionally, our ingredients are bio- and ecologically-friendly.
Naturally we never use and our products do NOT contain:
GMOs, Parabens, Silicone, Petrolatum, Mineral Oil, Phthalates.
*Dermatologists & Pharmacists recommended, Gluten-Free, Cruelty-Free & Vegan
Made for women and men regardless of age or skin type, our antioxidant-rich line of skincare products use active, natural ingredients that mimic the structure of skin cells to restore essential lipids, eliminate impurities, enhance elasticity and fight signs of aging. Use our products to reveal a healthy, beautiful glow.
Yes, we encourage expecting mothers to continue to use our products for healthy skin. However, if you have a concern please consult your physician.
Yes, our products contain ingredients that help to prevent and eliminate wrinkles. Our active, natural ingredients work together to improve skin tone and elasticity, eliminate wrinkles, and generate youthful skin.
Yes, regular use of our products will reduce wrinkles and promote healthy, glowing skin.
You can use our products at least twice a day (morning and evening). However, increased or decreased frequency depends on factors including skin type, gender, age, climate, and nutrition. While some people may only need one daily application, others may need more frequent use.
That depends on your skin type and needs. Some people will experience significant improvement after only a few applications. However, others with long-term issues or conditions may take more time to see visible results.
Some of our products are fragrance-free while others are lightly scented with a natural essence. This light fragrance is generally acceptable for sensitive skin. However, please consult with your dermatologist/physician if you have additional concerns.
Yes, our products are safe for the entire family, including children 6 years of age and above. However, if your child presents a serious skin condition (redness, swelling, broken skin, etc.), please consult your physician prior to use.
As with all active products, do not allow your children to ingest the product. It is made for topical use only.
We suggest you use our SPF 30 products. These products will help your skin retain moisture, thereby preventing dryness due to overexposure to the sun.
No, our products are not, and have never been, tested on animals.
No, our products do not contain any petrolatum or mineral oil. It is non-occlusive and allows the skin to "breathe" while effectively moisturizing.
Yes, we aim to avoid ingredients that cause acne breakouts or clogged pores.
COUPON CODES
Discount codes can be applied during checkout. These codes give you great discounts on your favorite products, or free shipping when you spend a certain amount!
Discount codes cannot be combined with any other discount, this includes Subscribe and Save orders. One coupon code may be used at a time.
Here are a few tips!
> Make sure you have spelling and spacing correct, and verify that you have not used the code before - most codes are one use only.
> Coupon codes are not compatible with new subscriptions, or current subscriptions. Please make sure there are no subscriptions in your cart if you plan on using a discount code.
> All orders over $50 receive a free shipping discount! As wonderful as this is, if you want to spend over $50 and ALSO use a discount code, you will not be able to stack that code with the automatic free shipping - you can have one promotion per order.
> Still having issues? Reach out to our team at info@trilipiderm.com and we will help you!
CUSTOMER SERVICE
Please allow 24 business hours for your email confirmation to arrive. During peak times (i.e. holidays or major sales promotions), it may take up to 48 business hours to receive your confirmation.
Please check your spam folder to ensure the email has not been misdirected.
If you are still unable to locate the confirmation message, please contact our customer service team at info@trilipiderm.com or call 307-733-4427 during normal business hours: Monday - Friday, 9 a.m. - 5 p.m. MST.
Orders are typically processed within 2 business days. You will receive an email that contains tracking information once your order ships.If you do not receive your order within 7-10 business days, please contact us at info@trilipiderm.com
Yes, you can place orders over the phone by calling 307-733-4427 during normal business hours: Monday - Friday, 9 a.m. - 5 p.m. MST.
Feel free to contact us with any questions about our products, ingredients, purchases and more. Simply call 307-733-4427 during normal business hours (Monday - Friday, 9 a.m. - 5 p.m. MST) or email us at info@trilipiderm.com.
REWARDS PROGRAM
Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!
You can earn points by participating in any of our innovative promotions! Simply click on the 'Earn Points' tab to view and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time!
Exchanging your points for great rewards couldn't be easier! Simply visit the 'Redeem Points' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.
Your up-to-date points balance is always displayed in the top of the Rewards popup.
Nope! Your points & unused coupon codes will never expire.
When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.